Frequently Asked Questions
What is 22mm? - 22mm (Momme) is the unit used to measure the quality and density of the silk. The higher the Momme, the higher the quality of the silk. 19mm silk will usually wear and tear more quickly, whereas 22mm has the capability of lasting up to 10 years!
What will my pillowcase and eye mask be packaged in? - Your pillowcase and eye mask will be carefully packaged together in a beautiful white gift box with the prestigious Clair + Oak logo on the front.
How long does shipping usually take? - 3-7 days to the USA and 7-10 Days internationally. Postal strikes, public holiday's and world events such as COVID-19 may effect these times.
Returns Policy? - If your not 100% satisfied with your pillowcase and eye mask, contact us via email and we will arrange a return and for your money to be sent back asap, no questions asked.
What is your warranty? - We offer a 1 year warranty for all of our silk products. This covers manufacturing defects and does not cover wear and tear.